Tips & tricks

Restate the question with the choices

Tap options never travel alone. Every re-shown choice carries the plain-text question it answers, or the human is deciding blind.

The move

Tap options never travel alone. Every re-presented choice carries the plain-text question it answers.

When to use it

Whenever choices are shown or re-shown. It sounds trivial until a widget fails to render or a conversation compacts, and the human is staring at three buttons with no idea what they decide.

Steps

1. Write the question in plain text, in the message.
2. Attach the options to that same message.
3. On any re-show, repeat the question verbatim with the options.
4. Never use internal labels the human has not seen defined.

The gotcha

The household's name for options without their question is "completely unhelpful." Internal shorthand has the same failure mode: a label that makes sense inside the machinery can mean nothing to the person being asked.

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